Welcome to VistaVoyage. These Terms & Conditions govern your use of our website and the travel services we provide. By accessing our website or booking a service with us, you agree to be bound by these terms.

1. Information About Us

VistaVoyage is a travel agency located in the United Kingdom. We specialize in curating bespoke travel experiences and providing booking services for flights, accommodations, and tours.

Contact Details:

• Company Name: VistaVoyage
• Address: 42 Kensington High Street, London, W8 7RG, United Kingdom
• Email: [email protected]
• Phone: +44 131 9150 0510

2. Definitions

In these terms, the following definitions apply:

• "Client" or "You": The person booking the travel services or using the website.
• "We", "Us", or "Our": Refers to VistaVoyage.
• "Services": The travel planning, booking, and concierge services provided by VistaVoyage.
• "Supplier": Third-party providers such as airlines, hotels, tour operators, and transport companies.

3. Booking and Payment Terms

3.1. Booking Process

All bookings are subject to availability. A booking is not confirmed until you receive a written confirmation from VistaVoyage via email. Quotations are estimate only and are not binding until full payment is received and the booking is confirmed.

3.2. Deposits

A non-refundable deposit is required to secure a reservation. The deposit amount will be specified in your quote but typically ranges from 20% to 30% of the total package cost.

3.3. Final Payment

Final payment is due no later than 60 days prior to the departure date. For bookings made within 60 days of departure, full payment is required immediately. Failure to pay the balance on time may result in the cancellation of your booking and loss of your deposit.

3.4. Payment Methods

We accept major credit and debit cards, bank transfers, and other payment methods as listed on our website. All payments must be made in the currency agreed upon in the quote.

4. Cancellations by You

If you wish to cancel your booking, you must notify us in writing via email to [email protected]. Cancellation charges will apply based on the timing of your notice relative to the departure date, as outlined below:

Time before Departure	Cancellation Fee
More than 60 days	Loss of deposit only
30 to 60 days	50% of total cost
14 to 29 days	75% of total cost
Less than 14 days	100% of total cost

Please note that these are our administrative fees. Suppliers (airlines, hotels) may have their own non-refundable policies which will supersede ours.

5. Cancellations and Changes by Us

We strive to ensure that all arrangements run smoothly. However, we reserve the right to cancel your booking in the event of unforeseen circumstances beyond our control (Force Majeure), such as war, terrorism, natural disasters, or industrial action.

If we are forced to cancel your trip before departure, we will offer you the option of:

• Transferring your booking to an alternative date or destination; or
• Receiving a full refund of all monies paid.

We are not liable for any compensation or consequential loss if the cancellation is due to Force Majeure.

6. Prices

All prices are based on current rates and are subject to change at any time before a booking is confirmed. Once we receive your deposit, the price of your travel arrangements is fixed, except for changes resulting from variations in transportation costs (e.g., fuel surcharges), government taxes, or exchange rates. We will absorb any increase of less than 2% of the total price.

7. Your Responsibilities

• Valid Documentation: You are responsible for obtaining and holding a valid passport, visas, and health certificates required for your trip. VistaVoyage is not liable if you are denied entry due to lack of proper documentation.
• Health and Fitness: You must ensure that you are medically fit to travel. If you have any medical conditions or special requirements, you must inform us at the time of booking.
• Conduct: You are expected to behave in a manner that is acceptable to the standards of the destinations you visit. We reserve the right to terminate your trip without refund if your behavior is detrimental to the safety or enjoyment of others.

8. Privacy Policy

Your use of our website is also subject to our Privacy Policy. By providing us with your personal data, you consent to the collection and use of that data as described in our Privacy Policy. VistaVoyage is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

9. Limitation of Liability

VistaVoyage acts only as an agent for third-party suppliers. We accept no liability for any loss, damage, injury, or delay caused by the negligence of these suppliers. To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these terms or our services shall not exceed the total amount you paid for the specific booking giving rise to the claim.

10. Complaints

If you have a complaint during your trip, you must immediately inform the relevant supplier (e.g., hotel manager, tour guide) so they have the opportunity to rectify the issue. If the issue is not resolved, please contact our emergency support line. If you wish to pursue a complaint after your return, you must notify us in writing within 28 days of the end of your trip.

11. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

VistaVoyage
42 Kensington High Street
London, W8 7RG
United Kingdom
Email: [email protected]
Phone: +44 131 9150 0510